this post was submitted on 02 Apr 2024
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Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer's comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won't get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

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[–] [email protected] 243 points 7 months ago (11 children)

Can't reproduce bug. Closing ticket.

[–] [email protected] 126 points 7 months ago (8 children)

It's what Microsoft would do in the same situation. It's only fair

[–] [email protected] 22 points 7 months ago

I figured they would just run sfc /scannow and then sit staring at their screen bewildered when it inevitably does nothing.

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