this post was submitted on 23 Apr 2024
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Privacy

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If you notice your chat messages show up in the chat feed but don't appear on the streamers in-screen chat, you have been shadowbanned.

Twitch will still take your money for donations, subs, etc, but your feedback won't be seen by anybody but you. This shadowban does not appear in the appeals page and can be applied randomly and intermittently. You are never informed about this by the way. You'll likely be talking in a chat and assuming you're being ignored. Hop into a private tab and load up the stream where you'll be able to notice if your messages are missing in chat.

From my observations, there seems to be some type of algorithm/system that determines who to shadowban. I'm assuming it assigns extra points for factors like VPN usage, Linux, and adblockers. Once you've been shadowbanned, switching one of those three will not work to unban you until some arbitrary timer expires.

I'm posting this in case anybody else has experienced this and felt frustrated and isolated. You're not being ignored (unless you're a twat and are being ignored). You're just being punished by Twitch for being privacy conscious.

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[–] [email protected] 11 points 6 months ago

Just another plank in the floor that is "why I don't use Twitch" (most of the planks are 'fuck Amazon')

[–] [email protected] 33 points 6 months ago* (last edited 6 months ago) (5 children)

Twitch shadowbans public VPNs due to abuse/bots. The most common method for people to get around bans is to use a VPN -- now assume millions of viewers, and you've got an easy recipe for needing to stop that activity.

You're not punished for being privacy conscious; you're being punished for being roughly in the same realm as harassers, etc.

If you don't want to be banned, rent a VPS and set up your own private VPN for only you. The problem is that using Nord, Windscribe, etc etc is that you're sharing that VPN tunnel with hundreds, maybe thousands of people at a time.

[–] [email protected] 11 points 6 months ago (5 children)

It's trivial for twitch to differentiate between users who are logged in and have verified accounts. Slapping bans by IP is archaic and lazy when you have more precise metrics to go by. And at the very least, they should make you aware that you are banned before accepting your money for their services.

[–] [email protected] 7 points 6 months ago (2 children)

You can just make a new account and blam you're free from the ban on your account. That's why IP bans exist.

[–] [email protected] 4 points 6 months ago (7 children)

Think of it from the reverse direction. If you have a twitch account in good standing that's verified with a valid email and has no violations, why all of the sudden would it make sense to apply a ban to this account? Perhaps preventing new accounts from being created on a sketchy IP could be a sensible solution, but shadowbanning an existing account makes no sense and is a lazy approach to security. In addition, fingerprinting makes it so a service can easily differentiate between users using the same IP.

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[–] [email protected] 0 points 6 months ago (1 children)

I'm curious to hear the opinion of those downvoting this response. It seems off brand for privacy enthusiasts to disagree with my take on IP bans.

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[–] [email protected] 45 points 6 months ago (2 children)

Do you have anything more than assumptions to go on for the reasons? If you only assume those are the reasons you shouldn't announce them as a big headline item.

[–] [email protected] 15 points 6 months ago (3 children)

Your question is a good one. I'm not the one who downvoted you fyi. To answer your question, it is absolutely a personal anecdote based on my own experimentation. I'm sure others will add their own experiences. Based on my experiences there's no doubt about twitch shadowbanning based on VPN use. I'll admit I don't have a basis for Linux and adblockers being a part of the equation, but I made it clear in my original post that those were assumptions.

To further speculate, I have an idea that the shadowban may actually be triggered by somebody using the same VPN server doing something that triggers it, affecting anybody else on that server. I can't possibly provide evidence for that theory, but it would explain the seemingly random nature of the shadowbans.

[–] [email protected] 18 points 6 months ago (1 children)

VPNs seem a fairly common reason. I am mostly curious how you came to the conclusion that Linux use was a factor since that is not a common ban reason.

[–] [email protected] 9 points 6 months ago

I've only experienced a shadowban while using ubuntu. I switch between all the major operating systems on the same twitch account and with the same vpn service/servers. The bans have only been initiated while on linux, although they did follow over to the other OSes until some type of timer was passed.

This follows what some online shopping services do, which is to assign weights to certain user metrics and if a set threshold is crossed it rejects your payment or otherwise blocks you from a transaction. So VPN+MacOS might work but VPN+Linux matches some type of metric fraud systems associate with criminals.

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[–] [email protected] 7 points 6 months ago

Not OP but: It may not be assumptions but personal anecdote. I guess it takes concerted effort by significant number of individuals to find out if this is happening.

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