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ASUS Scammed Us (www.youtube.com)

submitted 6 months ago by [email protected] to c/[email protected]

39 comments fedilink hide all child comments

This undercover warranty investigation is a one-year follow-up from our series that investigated ASUS for motherboards incinerating AMD CPUs, at the end of which ASUS promised a number of improvements to its then-anti-consumer warranty processes. Spoiler alert: They're still anti-consumer. We sent our ASUS ROG Ally Z1 Extreme in for warranty repair for issues with the left joystick ("drift"). The device also had a broken microSD card. ASUS then pointed to the world's tiniest scratch and tried to charge us $200 for it under threat of sending back a disassembled device if we didn't pay within 5 days. It felt like extortion. If you're wondering whether ASUS is worth buying, the answer for anyone who values support should be "no."

We have now tested ASUS' motherboard and ROG Ally warranty and RMA processes. Both have been anti-consumer experiences.

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[–] [email protected] 22 points 6 months ago (2 children)

A year or so ago ASUS repaired my video card for free that I had bought second hand and was a couple years of warranty so my limited experience with their customer service has been pleasant.

[–] [email protected] 12 points 6 months ago* (last edited 6 months ago)

survivorship bias

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