Netflix has managed to annoy a good number of its users with an announcement about an upcoming update to its Windows 11 (and Windows 10) app: support for adverts and live events will be added, but the ability to download content is being taken away.
Netflix must realize that it's a huge frustration for people who relied on offline downloads to watch content without internet access: on planes, trains, and campsites, and anywhere else where Wi-Fi is unavailable or unreliable.
There's a small chance that Netflix will change its mind if it gets enough complaints, but the streaming service seems determined to add as many money-making features as possible, while taking away genuinely useful ones.
That's why they will lose... but the authoritarians still keep trying, it's just how they are built. They really aren't intelligent enough to understand any other way, and those few who might seem not to care, being greedy enough to get what they can while they can, letting others deal with the fallout.