After the recent DDoS Attacks and therefore the death of hardcore characters, Blizzard will revive these characters which have died during these attacks.
This will not mean that they will generally revive hardcore characters, but they will take into credit that server issues are not something players should be punished further with.
Greetings,
Recently, we have experienced unprecedented distributed-denial-of-service (DDoS) attacks that impacted many Blizzard game services, including Hardcore realms, with the singular goal of disrupting players’ experiences. As we continue our work to further strengthen the resilience of WoW realms and our rapid response time, we’re taking steps to resurrect player-characters that were lost as a result of these attacks. Unlike the many other ways characters can die in Hardcore, DDoS attacks are an intentionally malicious effort made by third-party bad actors, and we believe the severity and results of DDoS attacks specifically warrant a different response.
In the future, Blizzard may elect – at our sole discretion – to revive Hardcore characters that perish in a mass event which we deem inconsistent with the integrity of the game, such as a DDoS attack.
Our broader stance on character restorations or death appeals has not changed. To be clear, we do not intend to revive characters which have died due to server disconnects, lag spikes, gameplay bugs, or any other reasons. Blizzard Customer Support cannot assist with issues related to characters who have died on Hardcore realms.
Thank you, as always, for your feedback.
Clay Stone
Associate Production Director, WoW Classic
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